Refund policy

We want you to feel confident when shopping with us. If you are not satisfied with your purchase, we provide a clear and straightforward return and exchange process.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed
  • Items must be in their original condition and packaging
  • Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards (if applicable)
  • Items that show signs of wear, damage, or alteration

Return Process

To initiate a return, please follow these steps:

  1. Contact us at service@ziyaine.com
  2. Provide your order number and reason for return
  3. Receive return instructions and the return address
  4. Ship the item back according to the instructions

Returns sent without prior authorization may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable

If the item received is defective or incorrect, please contact us and we will assist with a solution.

Refunds

  • Refunds are processed after returned items are received and inspected
  • Approved refunds will be issued to the original payment method (PayPal)
  • Please allow 5–10 business days for the refund to appear

Exchanges

We offer exchanges for eligible items, subject to product availability.

If you would like to exchange an item:

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item

We will review the issue and provide an appropriate resolution.

Important Notes

  • Please ensure returned items are securely packaged
  • We recommend using a trackable shipping method
  • We are not responsible for lost or missing return shipments

Contact Information

If you have any questions, please contact us:

Email:
service@ziyaine.com